Last Updated: 14 August 2025
At ReDefine Relationship Coaching (“ReDefine,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) of the European Union, and other applicable privacy laws.
Information We Collect
We may collect:
• Personal information you provide directly (e.g., name, email, phone, billing information).
• Booking and service information (e.g., preferred consultation times, coaching program details).
• Website usage data via cookies and analytics tools.
How We Use Your Information
We use your personal data to:
• Provide coaching and related services.
• Process bookings and payments.
• Send you relevant updates, resources, and marketing material (only if you have consented).
• Improve our website, services, and client experience.
• Meet legal and regulatory obligations.
Legal Basis for Processing
We process your personal data based on:
• Your consent (e.g., newsletter sign-up).
• Our contractual obligations to deliver services.
• Legal requirements under applicable law.
• Our legitimate interests in improving services and client experience.
Your Rights (POPIA & GDPR)
You have the right to:
• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Request the purpose and scope of data collection.
• Object to the processing of your personal information.
To exercise these rights, email [email protected]
Cookies
We use cookies to improve functionality and track performance. You can manage cookie settings in your browser.
Data Security
We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse.
Sharing Your Information
We do not sell or rent your data. We only share information with trusted service providers under confidentiality agreements or if legally required.
Contact Us
For privacy-related enquiries, email [email protected]